Panna Emerald Kundan bucket bag

End of Season Sale – Return Policy

At Ozel, our End of Season Sale pieces are specially curated at exceptional prices to make way for new collections.

Please note:

• All End of Season Sale items are final sale.
These pieces are not eligible for return, exchange, or refund.

• No size exchanges.
We recommend reviewing product details and size guides carefully before placing your order.

• Exception – Damaged or Incorrect Product:
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at our customer support email with clear images and your order number.
Our team will review the request.

If approved, store credit will be issued.
Store credit is applicable only in cases of damaged or incorrect items and will not be provided for any other reason.

• Condition Requirements (for approved claims):
– Item must be unused
– Original tags must be intact
– Product must be returned in original packaging

We truly appreciate your understanding as these policies help us offer exclusive pricing during the sale period.

For assistance, please write to us at contact@ozelbirsey.in