Returns
We accept returns only in case of manufacturing defect from our end. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then we will get in touch with you to process your refund.
Exchanges
You can exchange defective or damaged pieces, within 15 days. For exchange related queries please write to us at contact@ozelbirsey.in
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.