One Shoulder Velvet Gown Dress

Shipping

Orders are usually delivered approximately within 1 week of purchase. Although delay may occur due to high order volume or
stuck in transit by delivery partner.

We take request to expedite the shipping and
delivery if the order is paid and item is readily available for dispatch through call or WhatsApp.

Pls contact us at 7292929404 (Call or WhatsApp) to place request to urgently deliver your order.

All orders are shipped through trusted courier partners for safe and timely delivery.

You will receive a tracking link once
your order has been dispatched on Whatsapp & Email.

Disclaimer: While Ozel ensures timely
dispatch, occasional delays may occur due to courier partner constraints (such
as capacity limits, strikes, waterlogging, or other unforeseen disruptions).
These are beyond our control, and Ozel cannot be held liable for such delays.

ORDER
CANCELLATION

Orders may be cancelled within 24 hours of placement by emailing us at contact@ozelbirsey.in or replying to your order confirmation WhatsApp message.

You may also submit a cancellation request via the Contact Us form on our website.

Cancellations are not possible once the order has been dispatched.

 EXCHANGE
& REPLACEMENT

We offer a 7 days exchange/replacement policy, meaning you must raise your request within 7 days of receiving your item.

Items must be unused, unworn, and returned with original tags and packaging
intact.

Each order is eligible for a one-time exchange only (size or style, subject to availability).

Exchanges can be requested via WhatsApp https://wa.link/rod26n or by writing to contact@ozelbirsey.in.

Items purchased with store credit or gift cards are final sale and not eligible for return or exchange.

Store credit or gift card credit cannot be
combined with any other promotional offer or discount.

REFUNDS

We do not issue refunds to the original payment method, except in the case of items lost in transit. In such cases, the refund will reflect in the source account within 3–5 business days.

All other approved returns will be settled via Ozel store credit after the item passes quality check. Store credit will be issued within 5–7 business days.

Refunds in store credit may also be processed in cases of fulfillment errors
(e.g., missing, defective, or incorrectly shipped items).

Ozel reserves the right to decline returns where items are found to be used, damaged, or not meeting return conditions.