Dune Cascade Gown

Shipping

Orders are usually delivered approximately within 1 week of purchase. Although delay may occur due to high order volume or
stuck in transit by delivery partner.

We take request to expedite the shipping and
delivery if the order is paid and item is readily available for dispatch through call or WhatsApp.

Pls contact us at 7292929404 (Call or WhatsApp) to place request to urgently deliver your order.

All orders are shipped through trusted courier partners for safe and timely delivery.

You will receive a tracking link once
your order has been dispatched on Whatsapp & Email.

Disclaimer: While Ozel ensures timely
dispatch, occasional delays may occur due to courier partner constraints (such
as capacity limits, strikes, waterlogging, or other unforeseen disruptions).
These are beyond our control, and Ozel cannot be held liable for such delays.

ORDER
CANCELLATION

Orders may be cancelled within 24 hours of placement by emailing us at contact@ozelbirsey.in or replying to your order confirmation WhatsApp message.

You may also submit a cancellation request via the Contact Us form on our website.

Cancellations are not possible once the order has been dispatched.

 EXCHANGE
& REPLACEMENT

We offer a 7 days exchange/replacement policy, meaning you must raise your request within 7 days of receiving your item.

Items must be unused, unworn, and returned with original tags and packaging
intact.

Each order is eligible for a one-time exchange only (size or style, subject to availability).

Exchanges can be requested via WhatsApp https://wa.link/rod26n or by writing to contact@ozelbirsey.in.

Items purchased with store credit or gift cards are final sale and not eligible for return or exchange.

Store credit or gift card credit cannot be
combined with any other promotional offer or discount.

REFUNDS

We do not issue refunds to the original payment method, except in the case of items lost in transit. In such cases, the refund will reflect in the source account within 3–5 business days.

All other approved returns will be settled via Ozel store credit after the item passes quality check. Store credit will be issued within 5–7 business days.

Refunds in store credit may also be processed in cases of fulfillment errors
(e.g., missing, defective, or incorrectly shipped items).

Ozel reserves the right to decline returns where items are found to be used, damaged, or not meeting return conditions.

At Ozel, we are delighted to ship our products worldwide, bringing our craftsmanship to your doorstep—wherever you are.

✈️ Shipping Destinations

We currently ship to most countries across North America, Europe, the Middle East, Asia, and Australia. If your country is not available at checkout, please reach out to our support team for assistance.

⏱ Processing Time

All international orders are processed within 2–5 business days after order confirmation. Customized or made-to-order products may require additional time, which will be communicated on the product page.

🚚 Shipping Time

Delivery timelines vary based on location:

• USA & Canada: 5–10 business days
• UK & Europe: 5–10 business days
• Middle East: 4–8 business days
• Rest of the World: 7–12 business days

Please note that delays may occur due to customs processing or unforeseen circumstances.

💸 Shipping Charges

Shipping fees are calculated at checkout based on your location and order weight. 

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local charges, which are determined by your country’s regulations.

• These charges are not included in the product or shipping cost.
• The customer is responsible for paying any applicable duties or taxes upon delivery.

📦 Order Tracking

Once your order is shipped, you will receive a tracking link via email/WhatsApp to monitor your shipment in real-time.

❗ Delivery Issues

• If your package is delayed, held at customs, or marked as delivered but not received, please contact us within 48 hours.
• Ozel is not responsible for delays caused by customs or incorrect shipping details provided by the customer.

🔁 Returns & Exchanges (International Orders)

• We currently do not accept returns or exchanges on international orders unless the product arrives damaged or defective.
• In such cases, please contact us within 48 hours of delivery with images and details.

📞 Contact Us

For any international shipping queries, feel free to reach out:

• Email: contact@ozelbirsey.in
• WhatsApp: +91-7292929404
• For US customers - +12404403601